Terms of service

1. The service

Nereus is a software-as-a-service platform that helps freight forwarders automate routine email-driven operations — reading incoming customer email, working with shipment and document data, and drafting replies for human approval. We provide the service; you (the “Customer”) use it for your own freight forwarding business.

2. Accounts and access

• You are responsible for the users you invite to your organization, for keeping their credentials confidential, and for everything done from those accounts.
• You will not share accounts across people, attempt to circumvent access controls, or use the service to access other customers’ data.
• We may suspend an account that is being used in a way that materially threatens the service or other customers, with notice where practical.

3. Customer data

Customer data — email content from connected mailboxes, shipment and booking records, attached documents, and anything else you bring into Nereus — remains yours. You grant us the rights we need to operate the service for you: to host it, process it, transmit it to the sub-processors described in our privacy page, and display it back to your authorised users.

We do not use customer data to train shared, cross-customer AI models. We may use de-identified, aggregated metrics (e.g. number of emails processed) to operate and improve the service.

4. Acceptable use

You will not, and will not allow anyone using your account to:

• Use Nereus for anything illegal, infringing, deceptive, or designed to harass.
• Use Nereus to send unsolicited bulk email or to violate anti-spam laws.
• Connect mailboxes you are not authorised to read on behalf of the mailbox owner.
• Reverse engineer, scrape, probe, or stress-test the service except as expressly permitted.
• Resell or sublicense the service to a third party without our written agreement.

5. AI output and human approval

Nereus uses large language models to read email, take actions, and draft replies. The outputs are statistical and can be wrong. Drafts are produced for human approval; the customer is responsible for reviewing them before they are sent and for any decisions made or messages dispatched. Where the product takes an automated action without human review (e.g. linking an email to an existing shipment), it is provided as a convenience and the customer remains responsible for the resulting state of their records.

6. Fees

Pricing for paid plans is the price quoted to you in your order form or in the product. Unless otherwise agreed in writing, fees are payable in advance, are non-refundable except where required by law, and are exclusive of taxes. We may change pricing for renewal terms with reasonable advance notice.

7. Intellectual property

Nereus, including its software, models, prompts, documentation, and brand, is and remains our property. You get the right to use the service during your subscription; you do not get any rights to the underlying software. You keep ownership of your data and of any output that is specifically about your business.

8. Confidentiality

Each side will protect the other’s non-public business information with the care it uses for its own confidential information, and will only use it to operate or use the service. This obligation continues after termination.

9. Term and termination

• The agreement runs for the term stated in your order form, or month-to-month otherwise, and renews automatically until cancelled.
• Either side can terminate for material uncured breach after a reasonable cure period.
• On termination, we will give you a reasonable opportunity to export your data, then delete or anonymise it as described in our privacy page.

10. Warranties and disclaimers

We will provide the service with reasonable skill and care and will not knowingly introduce malicious code. Beyond that, the service is provided “as is” and we disclaim implied warranties to the maximum extent the law allows — including merchantability, fitness for a particular purpose, and non-infringement — and we do not warrant that the service will be uninterrupted, error-free, or that AI output will be accurate.

11. Limitation of liability

To the maximum extent the law allows, neither side is liable for indirect, incidental, consequential, special, or punitive damages, or lost profits, revenues, or data. Each side’s total liability under the agreement is limited to the fees the customer paid for the service in the twelve months before the event giving rise to the claim. These limits do not apply to a party’s indemnification obligations, breach of confidentiality, or liability that cannot be limited by law.

12. Changes

We may update these terms. If a change is material, we will give reasonable advance notice to active customers. Continued use after the effective date means acceptance.

13. Governing law

Where a separate written agreement specifies governing law and forum, that controls. Otherwise, these terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute that is not resolved informally.

14. Contact

Questions about these terms, order forms, MSAs, or invoicing: legal@getnereus.ai.